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FAQ

Most frequent questions and answers.

Every purchase includes lifetime access. No subscription fees, they are yours!

We want you to be completely satisfied with your purchase. If for some reason a course doesn’t meet your expectations you’re entitled to a full refund within 14 days of your purchase.

3 simple notes about our refund policy:

  1. No refunds will be given after 14 days from your purchase.
  2. No refunds will be given if you watch more than 30% of the course and/or download training plans, course material etc. Why? Our lenient refund policy is designed to give people a chance to watch a few chapters and determine if the course is a good fit for them. Watching the bulk of the course for free is taking advantage of our instructors and this policy. Each customer is entitled to 1 refund or exchange.
  3. If you have watched a few chapters and decide the course isn’t for you, simply contact us and include:
    • Your name.
    • Email you signed up with.
    • A brief description of why you are not satisfied. This helps us to improve future content and provide feedback to the instructors.

If we add additional content to any of our courses you will receive an email notifying you of the additional material and it will be automatically added to your course.

If your course includes bonus material such as a training guide, follow the steps below to download.

  1. Sign In to your account.
  2. Select ‘My Courses’ from the dropdown menu.
  3. Select the specific course.
  4. Select ‘Materials’ from the course homepage.
  5. Right click and select ‘save as.’

For a visual demonstration of how to locate the materials check out How It Works and watch the ‘Quick Tour of the Learning Experience’ video.

Currently the only way to access the videos is by logging in to the Outperform platform. Developing a secure way to enable customers to view videos offline is something we will offer in the future however we don’t have a timeframe on that yet.

No, we do not ship DVDs. All of our courses are digital. As soon as you purchase a course you will get immediate lifetime access through our learning platform. Check out How It Works and watch the ‘Quick Tour of the Learning Experience’ video.

X-Pollination Productions is now Outperform.

This name change is a part of our strategy to emphasize the effectiveness of our classes while simplifying our brand and clarifying its message.

What this means for our valuable customers is a faster, more refined user experience. To log in and continue accessing any of your courses, you’ll just need to go to this address: outperformsports.com.

Please check your spam folder. If the message is in there please mark it as safe (so you'll be able to receive future information and communications) and follow the link.

If it's not in your spam you can add support@outperformsports.com to your allowlists or approved senders list and try resetting it again.

Here is a link on how to perform this action for gmail

Here is a link on how to perform this action for outlook

If you still aren't receiving the reset email please contact us and we'll get you squared away.

 

Currently this is not a service that Outperform offers. However, a few of our instructors offer private coaching.

For Sprinting – Ken Harnden

For Golf – Bobby Peterson

Great! Send us a quick note through our contact form and we’ll be happy to set up a call to discuss the opportunity further.

Contact Us and we’ll get back with you as soon as we can.

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